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Contact

Phone CarbonBird on (0) 430 919 884

CarbonBird (previously MWC) is located in Australia (Ballina) a founding FPV/Drone manufacturer since 2010, all orders/products ship from our Australia warehouse, exported worldwide to USA & EU -
Instock? our website stock is true, and accurate, for each item.
if "out of stock" it will display "out of stock" and cannot be added to cart 


Sales enquiries / tech support 

contact Lachie "Locky"

  • [email protected] (Pls read the product page first)
  • During Office hours 9am-4pm Mon-Fri 0430 919 884

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Shipping & Orders Questions - My Order?
For Shipping or Orders enquiries

contact Amanda

Warranty - warranty return form is HERE & details are HERE

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CLOSED on weekends and public Holidays -
Please use the Forums / FB (below) for Holiday assistance
 

f-logo.pngNEWS? "Like us" on the official CarbonBird.com Facebook For the latest NEWS feed and info - no spam will be sent. The place where the latest Video are posted by talented pilots.

f-logo.png Tips & Tricks Group - consider joining the Aerial photographers Drone pilot Tips & Tricks user group here for positive upbeat Tips for Scarabs and DJI craft.

f-logo.pngSocial Group - consider joining the FB SCARAB-Club - this page is NOT run by us - it is a FB social site for Scarab Pilots to go as a "3rd Place retreat" and hang out with other pilots and shoot the breeze. - Don't just be a lurker - share your experiences with the group.

questions? - Send an eMail (above) or chat on Pilot Forums PARIS AIR3, SCARAB - or for faster answers the SOCIAL CLUB for support questions and Tech-FAQ - there are many PARIS AIR3/Scarab pilots who can answer 90% of all questions within hours - in your timezone - worldwide  - join in, be polite and patient -  and contribute.  A Forum is like a camp-fire in the wilderness.  Approach softly - best don't rant - be positive - post a picture or post a video with your first post to get some cred - forums are a place for escape - people with a common POSITIVE interest gather to chat - their positive vibes go a long way to making friends and get respect / answers ... Share your tips - give back something to repay people who help you...  

Order & Shipping Enquiries

For general shipping enquiries about an order placed through MWC or CarbonBird.com please email shipping@CarbonBird.com and quote your order number as the reference - for urgent matters relating to shipping, to stop or intercept any order progressing to shipment phase as shipping staff may not see an email for 1 or 2 business days depending on your global timezone  -  all non-urgent messages must be related to a specific order by email [email protected]

Support

For order support please check the respective PRODUCT page wiki for that item and photos on the product page  - i.e. for an engine question check the engine product page for info. Then try typing your keyword into the WHITE box at top-right of the website SEARCH.  Also check the FAQs on the Tech FAQ page link HERE.  Out of hours and weekends, try putting your question to the large and helpful community or on RC groups SCARAB CLUB thread. The community has experienced users and they can answer most questions and can give you answers outside our business hours.    If you have read the above, check down the product page itself - and still stuck - you can contact us about products you have bought through our site at [email protected] or phone the numbers below during office hours.  Be sure to quote your order number.

Phone

Telephone hours are 9am - 4pm Australian EST (Mon - Fri)  NSW time 

Sales Enquiries? see times below

 

Impressum : CarbonBird is a trading name of Ballina Aviation Services Pty Ltd , Australia ; ACN   69 533 055




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